Our Refund Policy
At Docs Folders, we value your trust and satisfaction. Our goal is to provide you with fast and reliable assistance in obtaining official documents—without the stress of complex procedures or long waiting times. To ensure transparency and maintain a strong relationship with every client, we’ve designed a fair and straightforward refund policy.
Our Commitment to Your Satisfaction
We understand that every individual’s situation is unique. If you’ve placed an order with us and believe that the service provided does not align with what was promised, we want to hear from you. Our team is always ready to evaluate concerns promptly and work toward a fair resolution.
When You’re Eligible for a Refund
Refunds may be considered under the following conditions:
Order not initiated: If your order has not been processed or submitted within 24 hours of payment confirmation, you may request a full refund.
Incorrect document delivered: If we deliver a document that does not match your original request (e.g. wrong country, wrong document type), you’re entitled to a full or partial refund depending on the case.
Unresponsive service: If our team fails to respond to your inquiry or provide order updates within the timeline agreed upon, you may qualify for a refund review.
Failed delivery: If, after completing all steps on your end, the final document is not delivered and we’re unable to provide a valid reason or solution, a refund will be processed.
When Refunds Are Not Applicable
We do our best to deliver high-quality results, but there are some cases where a refund is not possible:
If the order has already been fulfilled and delivered correctly.
If the client provides incorrect information that leads to a delay or mistake.
If refund requests are made after 7 days of receiving the final document.
If the client changes their mind after the process has started and resources have been allocated.
How to Request a Refund
To submit a refund request:
Send an email to our support team via Contact Us within the refund eligibility window.
Include your full name, order ID, date of payment, and a brief explanation of the issue.
Our team will acknowledge your request within 24 hours and begin the review process.
We aim to resolve all refund requests within 3–5 business days. If approved, the refund will be processed via the original payment method used.
Your Trust, Our Responsibility
We take pride in the quality and confidentiality of the services we offer. While we strive to get everything right the first time, we also understand the importance of backing up our promises. This refund policy exists to protect both our clients and the integrity of our platform.
If you have any doubts, questions, or concerns, please don’t hesitate to reach out to us at any time. Your satisfaction means everything to us.